Scientific Expertise Supporting Patient Safety

Medical Information activities encompass all services aimed at providing accurate, documented, and non-promotional responses related to medicinal products and healthcare products.

Our teams, composed of experienced pharmacists and scientific experts, provide:

• management of healthcare professional inquiries
• scientific and literature-based analysis of requests
• dissemination of compliant and validated medical information
• full traceability of communications

A scientific and regulatory approach supporting patient safety and appropriate use of treatments.

Rapid, Reliable, and Compliant Responses

We manage medical information requests originating from:

• physicians
• pharmacists
• nurses
• healthcare professionals

Our services include:

• multichannel inquiry management through:
  • telephone
  • email
  • digital platforms
• qualification and follow-up of inquiries
• traceability of communications
• compliance with quality and regulatory procedures

A responsive service designed to ensure scientific quality and regulatory compliance.

Secure Your Regulatory Obligations Around the Clock

Rapid detection and escalation of pharmacovigilance cases are critical obligations for MAHs and healthcare companies.

Atessia Vigilances provides an on-call pharmacovigilance organization enabling:

• intake and management of safety reports
• detection of pharmacovigilance cases
• escalation of safety information to PV teams
• management of critical situations outside business hours

A continuity-of-service model designed to meet regulatory expectations and strengthen patient safety.

Responses Based on the Latest Scientific Evidence

Our experts develop tailored responses supported by:

• scientific literature
• available clinical data
• regulatory guidelines and references
• product safety data

We also provide:

• maintenance of medical documentation databases
• review of publications and clinical studies
• monitoring of critical medical information

Reliable, consistent, and scientifically validated medical information.

An Inspection-Ready Organization

All our activities are conducted in compliance with French and European health authority requirements (ANSM, EMA).

Our quality systems ensure:

• robust and auditable procedures
• full traceability of activities
• compliant management of safety data
• integration of pharmacovigilance activities

Processes designed to support audits and regulatory inspections effectively.

Monitor Your Activities Through Meaningful KPIs

Atessia Vigilances provides monitoring tools enabling:

• tracking of performance indicators (KPIs)
• analysis of inquiry trends and request typologies
• quality oversight of activities
• continuous improvement recommendations

Clear operational visibility designed to strengthen your regulatory and operational oversight.